Privacy policy

Last updated 6 October 2026

This policy explains how Rienzi Technologies ("we", "us"), the data controller for this website, handles personal data under the UK GDPR, the Data Protection Act 2018 and, where it applies, the EU GDPR.

1. What we collect

• Enquiries and demo requests: name, email address, telephone and mobile numbers, website, your message, and the IP address and time of submission.
• Technical data: browser and device information and pages visited, collected through cookies only where you consent (see section 6).
• Admin users: name, email and login activity for staff accounts.

2. Why we use it and our lawful basis

• To respond to your enquiry or arrange a demo: legitimate interests, and steps you ask us to take before entering a contract.
• To prevent spam and abuse (including reCAPTCHA and recording IP addresses): legitimate interests.
• To measure and improve the website through analytics: your consent.
• To follow up about a demo outcome: legitimate interests, and you can object at any time.

3. Who we share it with

We use service providers who process data on our instructions, such as hosting, email delivery, Google reCAPTCHA (spam protection) and Google Analytics (only with consent). We do not sell personal data.

4. International transfers

Some providers, including Google, may process data outside the UK or EEA. Where they do, we rely on adequacy decisions or standard contractual clauses with the UK addendum.

5. How long we keep it

Enquiries and demo requests are kept while the matter is active and for up to 24 months afterwards, unless you become a customer, in which case your customer records are kept under that agreement. Analytics data is kept for the period set in our analytics account.

6. Cookies

We use strictly necessary cookies to run the site (such as security and session cookies) and, only if you accept, analytics cookies. You can change your choice at any time through the cookie settings link in the footer.

• laravel_session, XSRF-TOKEN (necessary): keep forms and admin logins secure; expire when the session ends.
• icala_consent (necessary): remembers your cookie choice for 6 months.
• theme (necessary, stored in your browser): remembers light or dark mode.
• Google reCAPTCHA (necessary, set by Google on pages with forms): protects forms from abuse.
• _ga, _ga_* (analytics, only with consent): set by Google Analytics to distinguish visitors; kept for up to 2 years.

7. Your rights

You have the right to access, correct or erase your data, to restrict or object to processing, to data portability, and to withdraw consent at any time. To exercise a right, contact us using the details below. You can also complain to the UK Information Commissioner's Office (ico.org.uk) or your local EU supervisory authority.

8. Security

We use access controls, encryption in transit and regular backups to protect personal data, and limit access to staff who need it.

9. Contact

Rienzi Technologies, Waterloo house, Norwich, NR134RJ. Email: info@rienzitech.com.

10. Changes

We will update this policy as our practices change and show the latest date at the top of this page.